Frequently Asked Questions

What is your return policy?

 

Any un-worn products can be returned up to 14 days of delivery, with original receipt and all original packaging including serialized warranty card. 

 

Do you offer International shipping?

 

Yes, Collinsville Watch Co. does offer international shipping. There is $20USD flat fee for most international locations. Depending on your country, you may be liable for additional import taxes and duties, which is the responsibility of the customer. Please take this into consideration before purchasing. 

 

How do I track my order?

 

Tracking information will be available within 48 hours of confirmed payment.

 

When will my order ship?

 

Your order will ship within 48 hours of confirmed payment, this does not include weekends or holidays. 

 

How long does it take to process my order?

 

Your order will be processed within 48 hours. 

 

Do you have retail locations?

 

No - at this time Collinsville Watch Co. does not have retail locations. 

 

What methods of payment do you accept?

 

Paypal, Visa, MasterCard, Discover, and American Express

 

 

How do I change my watch strap?

 

Our Bridge St. Stainless Steel model needs to be changed by a watch professional. All of our leather and nylon watch straps are fitted with spring bars which allows our bands to be changed easily. Locate the handle mechanism on the underside of the strap and pull to release it from the watch case. To attach a new strap, place one end into one side of the watch case, hold the handle mechanism and move it into position to allow it to click into place. 

 

Are Collinsville timepieces Water Resistant?

 

Yes - All Collinsville timepieces are at least 30 meters water resistant (99 feet) which is allowed for showering and bathing. Check the statistics each timepiece as they do vary.

 

Is there a warranty on Collinsville Timepieces? 

 

There is a one year limited warranty on all Collinsville timepieces from the purchase date. This excludes the bracelet or strap, glass and battery resulting from accident or damages caused by unauthorized third parties. Each Collinsville watch comes with a serialized warranty card, without this card the warranty is void. 

 

2016 Collinsville Watch Co. All rights reserved

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